Introducing the UIII Ticketing System: A New Era of Streamlined IT Support

Depok, September 21, 2026 – The Center of Information Technology UIII proudly announces the official launch of the UIII Ticketing System. Effective today, this new platform serves as the integrated service center for all campus IT-related inquiries. Furthermore, we dedicate this digital facility to the entire UIII civitas academica. Now, users can submit IT complaints in a highly straightforward and secure manner.

Previously, the Service Desk IT UIII relied heavily on conventional communication channels. Staff and students mostly used WhatsApp messages and phone calls. While accessible, these traditional methods lacked a centralized record management system. As a result, tracking the real-time progress of ongoing issues became very challenging. It also hindered our ability to maintain a comprehensive history of user requests for past cases.

To resolve these administrative bottlenecks, the Center of Information Technology developed the UIII Ticketing System. Specifically, this platform transforms how we deliver technical support. It functions as an integrated and systematically managed IT Helpdesk center. The new system offers several key advantages for our community:

  • Centralized Issue Tracking: Every submitted request is systematically logged, ensuring that no complaint is lost or overlooked.

  • Streamlined Workflow & Accountability: IT technicians can manage, categorize, and prioritize tasks efficiently, leading to faster response times.

  • Comprehensive Data Management: All historical data is safely stored, making future case audits and service evaluations significantly easier.

For more details about the procedures, you can access the full guidelines here.

Please take note of a crucial update regarding communication. After you submit a ticket, the system automatically routes all progress updates to your email. Therefore, we highly advise all users to monitor their campus email inboxes actively. This ensures you stay informed about your ticket’s resolution status.

In conclusion, implementing the UIII Ticketing System marks a significant milestone. It highlights our commitment to continuous digital transformation. The IT Center hopes this approach provides a more efficient, transparent, and responsive support experience for everyone.